FSA Food Safety Act 1990
Also covers: EHO inspection routine.
Show your food hygiene rating accurately; displaying it is mandatory in Wales and Northern Ireland and good practice in England.
What your website and marketing must show to stay compliant in hospitality
The rules that apply to a UK hospitality business, turned into what your site, ads and social posts must show, or must not say. Each point links to the regulator or the legislation it comes from.
General guidance, not legal advice. Rules change and depend on your circumstances; check the linked source or take advice from a qualified adviser before relying on any point.
Hospitality rules
FSA Allergen Information Regulations 2014
Menus and online ordering must give allergen information for the 14 regulated allergens, or say clearly how customers get it before they order.
Source: Food allergen information rules
Licensing Act 2003
Alcohol promotions must not encourage irresponsible drinking, and online alcohol sales need age checks.
Source: Licensing Act 2003
Health and Safety at Work Act 1974
Safety claims in marketing ("fully compliant", "zero incidents") must be evidenced; show accreditations only while they are current.
Fire Safety Order 2005
Do not make fire-safety claims about premises that a current risk assessment does not support.
PRS PPL music licensing
Music in your premises, videos and social posts needs the right licence; platform libraries do not always cover business use.
Source: Music licensing (PPL PRS)
Equality Act 2010 accessibility
Make the site usable for disabled visitors (keyboard access, alt text, readable contrast) and describe physical access honestly.
Source: Equality Act 2010
GDPR customer booking data
Publish a privacy notice that names who you are, what you collect on every form, why, how long you keep it and how people use their rights; link it from every form.
PCI DSS card payments
Take card details only through a compliant payment provider; never ask for card numbers by email or a plain web form.
Source: PCI DSS (card payments)
Minimum wage and tronc
Job adverts must state pay that meets the minimum wage, and say how tips are shared if you mention them.
Source: National Minimum Wage and tips
Modern Slavery Act statement thresholds
If annual turnover is 36 million pounds or more, publish a modern slavery statement with a link in a prominent place on the homepage.
Source: Modern Slavery Act 2015 s.54
Every UK business site
Whatever the sector, these apply to almost every business website.
Company and trading details
A limited company's site must show its registered name, company number, place of registration and registered office address.
Source: Company and trading details
Privacy notice
Say who you are, what each form collects, why, how long you keep it and how people use their rights.
Source: Privacy notice
Cookie consent
Non-essential cookies and analytics wait for consent, and refusing is as easy as accepting.
Source: Cookie consent
Honest claims
Every claim, review and comparison is true, evidenced and not misleading (CAP Code).
Source: Honest claims
Genuine reviews
No fake, bought or selectively hidden reviews (DMCC Act 2024).
Source: Genuine reviews
See how your site measures up
The free grader checks your site against the visible signals buyers, search engines and AI assistants look for, including several of the points above.
Grade my website Hospitality websites